Here are some frequently asked questions that can help you and provide you with more information about us and our online store. If you don't find answer or need more details please open a service call and our representative will be happy to assist you shortly:

"TESTIMONIALS"

• Peoples tells about Ophir jewelry stores...

charges

• How do I know that my order has been received, processed and shipped?
• I want to buy a jewel from your collection .what are my options?

jewelry maintenance

• How can I maintain the original color and sparkle of the jewelry?
• I bought a pendant set with an ancient coin. Am I getting a certificate for it?

service of repairs

• I recently bought a jewel on your site. Three weeks later a stone fell out.

shipments

• How much does the shipment cost?
• How long does it take for the order to arrive?

special orders

• I am interested in a jewel from the catalog, but instead of silver set with a zircon I would like it in gold set with a diamond; is it possible?
• I bought earrings on your site and I lost one. Can you make me a matching earring?

the jewelry

• Out of what precious metal, do you make the jewelry?
• Did you design all the jewelry on your site?
• I received a jewel (bought on your site) and I did not like it. What are my options?